Pengaruh Implementasi ERP Kepada Kinerja Karyawan Saat Melakukan Work From Home (WFH)
Abstract
As the COVID-19 pandemic intensified in Indonesia in 2020, companies and organizations have devised measures in order to adapt with the absence of physical workforce presence in the workplace, including implementing work-from-home (WfH) regimes, where the employee conducts work operations from their residence. Adapting into a new working environment, however, is often a considerable challenge for companies and organizations of all stripes, especially in ensuring that users can properly adjust themselves and maintain a degree of work efficiency. The work efficiency of users while using a widespread and integrated company business solution, especially enterprise resource planning (ERP) software is often measured by the overall satisfaction of each user. To measure user satisfaction while using an ERP-based enterprise resource management system for work-from-home operations, this research attempts to conduct a survey in an institution or organization that has been sending employees to work from home by collecting responses from employees. The questionnaire will have each respondent evaluate the three relevant variables (benefits, risks and barriers) while using the ERP based system to work from home, which will then be used to measure its correlation with the users’ satisfaction relative to the three factors using the one-way ANOVA correlation method. Research results have yielded a positive correlation between the variables of system effectiveness and user satisfaction, indicating that the use of ERP is generally satisfactory to its users and that ERP systems prove beneficial in assisting organizations in their WfH regime, within the restrictions of a public health issue and beyond.
Downloads
References
M. Yuksel, Y. Aydede, and F. Begolli, “Dynamics of social mobility during the COVID-19 pandemic in Canada”. SSRN Electronic Journal, (2020).
W. Tan, F. Hao, R. S. McIntyre, L. Jiang, X. Jiang, L. Zhang, X. Zhao, Y. Zou, Y. Hu, X. Luo, Z. Zhang, A. Lai, R. Ho, B. Tran, C. Ho, and W. Tam, “Is returning to work during the COVID-19 pandemic stressful? A study on immediate mental health status and psychoneuroimmunity prevention measures of Chinese workforce,” Brain, Behavior, and Immunity, vol. 87 (2020), pp. 84–92
Saatçıoğlu, Ö. Y., “What determines user satisfaction in ERP projects: Benefits, barriers or risks?”. Journal of Enterprise Information Management (2008), 22(6), 690–708.
Wailgum, T., ERP definition and solutions (2008).
Klaus, H., Rosemann, M., & Gable, G. G., What is ERP?. Information systems frontiers (2000), 2(2), 141-162.
Usmanij, P. A., Khosla, R., & Chu, M.-T., Successful product or successful system? user satisfaction measurement of ERP software. Journal of Intelligent Manufacturing (2012), 24(6), 1131–1144.
Kulathunga, D., & Fernando, M., “User satisfaction factors of ERP systems: The case of a manufacturing company in Sri Lanka”. European Journal of Business and Management (2019). 11(33), 115-114.
Staehr, L., Shanks, G., & Seddon, P., “An explanatory framework for achieving business benefits from ERP systems”. Journal of the Association for Information Systems (2012), 13(6), 2.
Lee, D. H., Lee, S. M., Olson, D. L., & Hwan Chung, S., “The effect of organizational support on ERP implementation”. Industrial Management & Data Systems (2010), 110(2), 269–283. https://doi.org/10.1108/02635571011020340
Wang, B., Liu, Y., Qian, J., & Parker, S. K., “Achieving effective remote working during the COVID‐19 pandemic: A work design perspective”. Applied Psychology (2020, 70(1), 16–59.
Rahman, A., & Ratnawati, Y., “Justifying enterprise resource planning (ERP) investment: A case study using technology, organization, and environment (TOE) framework”. Journal of Contemporary Accounting (2022), 130–138.
Seo, Goeun. “Challenges in implementing enterprise resource planning (ERP) system in large organizations: similarities and differences between corporate and university environment”. Diss. Massachusetts Institute of Technology (2013).
Deshmukh, P. D., Thampi, G. T., & Kalamkar, V. R., “Investigation of quality benefits of ERP implementation in Indian smes”. Procedia Computer Science (2015), 49, 220–228.
Massaro, A., Calicchio, A., Maritati, V., Galiano, A., Birardi, V., Pellicani, L., Millan, M. G., Tezza, B. D., Bianchi, M., Vertua, G., & Puggioni, A., « A case study of innovation of an information communication system and upgrade of the knowledge base in industry by ESB, artificial intelligence, and Big Data System Integration”. International Journal of Artificial Intelligence & Applications (2018), 9(5), 27–43.
Igna, R. D., Niță, D. N., & Pantazi, M., « The Impact of the Covid 19 Pandemic on the Demand for Integrated ERP Systems and Human Capital”. Accounting and Management Information Systems AMIS (2020), 115.
Rahnavard, F. and Bozorgkhou, N., “Key factors in the successful implementation of Enterprise Resource Planning System,” Management Science Letters (2014), 4(4), pp. 747–752..
Singh, D., Spiers, S., & Beasley, B. W., “Characteristics of CPOE systems and obstacles to implementation that physicians believe will affect adoption”. Southern Medical Journal (2011), 104(6), 418–421.
Basso, F., D'Amours, S., Rönnqvist, M., & Weintraub, A., « A survey on obstacles and difficulties of practical implementation of horizontal collaboration in Logistics”. International Transactions in Operational Research (2018), 26(3), 775–793
Kvon, G. M., Vaks, V. B., Masalimova, A. R., Kryukova, N. I., Rod, Y. S., Shagieva, R. V., & Khudzhatov, M. B., "Risk in implementing new electronic management systems at Universities. EURASIA Journal of Mathematics, Science and Technology Education (2017), 14(3).
Taghipour, Mohammad, et al. "Assessment and Analysis of Risk Associated with the Implementation of Enterprise Resource Planning (ERP) Project Using FMEA Technique (Including Case-Study)." Management 3.1 (2020): 29-46.
Baykasoğlu, A., & Gölcük, İ., “Comprehensive fuzzy FMEA model": A case study of ERP implementation risks. Operational Research (2017), 20(2), 795–826.
Doll, W. J., & Torkzadeh, G., “The measurement of end-user computing satisfaction”. MIS Quarterly (1988), 12(2),
Leonard, D. A., & Sinha, D. K., “Developer-user interaction and user satisfaction in internal technology transfer". Managing Knowledge Assets, Creativity and Innovation (2017), 497–513.
DeLone, W. H., & McLean, E. R., “Information systems success revisited”. In Proceedings of the 35th Annual Hawaii International Conference on System Sciences (2002), (pp. 2966-2976).
Dezdar, Shahin. "User satisfaction issues in ERP project." World Academy of Science, Engineering and Technology, International Journal of Social, Behavioral, Economic, Business and Industrial Engineering 6.8 (2012), 2277-2280.
Griffiths, J. R., Johnson, F., & Hartley, R. J., “User satisfaction as a measure of system performance. Journal of Librarianship and Information Science” (2007), 39(3), 142–152.
Isoh, Alain Vilard Ndi. "Relationship between accounting benefits and ERP user satisfaction in the context of the fourth industrial revolution." International Journal of Scientific Research and Management (IJSRM) (2020), 8.2
